Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@fishwest.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@fishwest.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Request cancelation: EU Right of Withdrawal

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@fishwest.com.

Fishwest.com stands behind the products that we carry and sell. If any of our products don't meet or exceed your expectations within the first 30 days of receipt, you may return it to us for a full refund of the purchase price of the product, excluding shipping. Buyers are responsible for all return shipping fees and charges. The product must be unused in its original packaging. Items that are returned beyond 30 days or that do not have the original receipt will be eligible for Store Credit only if the products are unused and have original tags.

Used items, underwear, and swimwear are not eligible for return. In cases of warranty or manufacturer defect please contact us for assistance.

In the case of an exchanges for a new product, we suggest placing a separate order for the item you want, and returning the old item for a full refund. This way, we can guarantee that your new order will arrive promptly, and that the desired items will be in stock.

If you would like to return an order by mail, please include your fishwest.com order number with the package, and send to:

Fishwest Returns
138 West 280 South
Kamas, Utah 84036

Or, come visit us in person with your receipt and fishwest.com order number. Unfortunately, we will not be able to complete your return without the original receipt.

After we have received your returned order and inspected the products, refunds are applied to the credit card used for the original purchase. Please note: it may take up to two weeks for the credit to appear in your account.

Please note that our return policy does not extend to sale items purchased in-store or online. These items are not eligible for return